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Maple Acura

August 4, 2010 by  
Filed under Auto


Maple Acura“Every time they turn that key, they’re smiling, they’re saying ‘wow this is my car’ and they enjoy the drive,” says Dominic D’Elia, general manager of Maple Acura. “That’s our main goal.” With a dynamic team of individuals, this brand new dealership is able to give its customers the best service possible.

When you walk into Maple Acura’s modern 25,000 sq. ft. facility, you instantly feel at ease. From the receptionists to the sales and service people, the spacious dealership is recognizably unique. Although Acura has a great reputation for building vehicles that impress their owners year after year, the Maple dealership prides itself on something different. “We have the same products as every Acura dealership, but what they don’t have is our team,” says D’Elia. “Our business focuses on the people.”

Helping a customer find a car is a great feeling for any salesperson, but Maple Acura stresses that they are not about pushy service. “We know that regardless of the price tag, a car is a big purchase, and they should take as much time as they require and receive as much information we can offer,” says D’Elia. One of the priorities at this new dealership is to become No. 1 in customer satisfaction, and Maple Acura has selected a great team to help them accomplish this goal.

“You’ll never hear a Maple Acura salesperson put down another brand. We don’t believe in that. Every manufacturer builds a good product, it’s just a matter of customer preference,” says D’Elia. A personalized customer experience with a selection of high-quality cars is what distinguishes Maple Acura from its competitors.

When purchasing a car, everyone is looking for something different. Whether safety features, comfort or performance is your main preference, Maple Acura will accommodate. Every customer receives impeccable service, regardless of how much they are spending, because Maple Acura understands the extent of the commitment. “It’s the next biggest purchase you’re ever going to make compared to your home,” says D’Elia.

When servicing a car, building a trusting relationship with the customer is important. “You take them out of their worry element and put them into their comfort element,” says D’Elia. A fundamental aspect of Maple Acura’s service department is to provide complete transparency and walk their customers through every step of the process. Buying a car or fixing it, Maple Acura will ensure you are smiling from the second you walk in, to long after you walk out.

Our customers want to know…

Q: I don’t have great credit and I don’t want to pay high interest rates. How can I buy a car?
A: We don’t deal with just one financial institution – we deal with several. We fight for the customer. If interest rates are at 6.9 per cent or 9.9 per cent for a new or used car, we shop for them. We get you the best deal that we can!

Q: What is your bestseller?
A: The most popular Acura is the MDX. This seven-passenger vehicle has been around for years. It’s known for its amazing performance and customers love everything about it, including the safety features and overall style. The MDX is our No. 1 selling vehicle. The brand hit a home run on that one.

Q: Do I need an appointment for service?
A: No. Just drive right in. When our customers need a vehicle, a vehicle is there for them. Our general manager has even given out his own vehicle to a customer when we had no service cars left. That’s how far we go here at Maple Acura. We will never leave you stranded without wheels.

1.877.761.0032 •
111 Auto Vaughan Dr., Vaughan, Ont.


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